How to Import and Manage Purchase Orders

Receiving a notification from DHL or any other delivery partner stating that customs has refused the entry of your imported goods can be both frustrating and confusing. The absence of specific reasons for the refusal adds to the uncertainty. However, fear not! In this blog post, we'll explore the two likely scenarios behind this issue and provide you with actionable steps and turn you into a purchase order management pro.

Scenario 1: Failure to Initiate Customs Clearance

  1. Identify Responsibility: The first step to manage purchase orders is to determine who was responsible for initiating customs clearance - you or your supplier. Reach out to your supplier and inquire if they were in charge of clearing the shipment or if the responsibility fell on your shoulders.
  2. Establish a Single Use Bond: If it turns out that you were responsible for customs clearance and you missed the initiation, don't worry. You can still take action. We recommend contacting FedEx Broker Services at to establish a single use bond. This bond will help facilitate the clearance process and ensure your parcels are back on track.
  3. Essential Purchase Order Document: Once you've initiated the bond, ensure that your supplier and/or DHL provide you with the following vital documents. These are essential for your broker to proceed with the customs clearance:

Commercial Invoice: A detailed invoice indicating the value and description of the goods.

Packing List: A comprehensive list detailing the contents of the shipment.

Bill of Lading (BOL): A document confirming the receipt of goods by the carrier for shipment.

Arrival Notice: A notification from the carrier or customs regarding the arrival of your goods.

Scenario 2: Incorrect HTS Code and Misidentification

  1. Verify HS/HTS Code: In the second scenario, the customs refusal may have occurred due to an incorrect Harmonized System (HS) or Harmonized Tariff Schedule (HTS) code. Reach out to your supplier and ask them what code they used to classify the goods. Ensuring that the correct code for cosmetic products is used is essential.
  2. Promptly Request Reclassification: If it is found that there was indeed a classification issue, don't delay; immediately inform DHL about the error and request reclassification of the goods. This action will help ensure that the items are not misidentified and subsequently returned.

While receiving news of customs refusal and parcel return can be disheartening, it's crucial not to panic. By understanding these two likely scenarios and taking the necessary steps outlined in this blog post, you can proactively address the issue and effectively manage your purchase orders. Remember to stay in close communication with your supplier and the delivery partners to resolve the matter efficiently. With the right approach, your imported goods will soon be on their way to you hassle-free!

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